Refund policy

Effective Date: August 19, 2026

At Omni Health RX, we strive to provide our customers with a reliable shopping experience and quality products. This Return and Refund Policy explains the terms and conditions that apply to returns, refunds, exchanges, and order cancellations for purchases made through omnihealthrx.us.

1. Return Eligibility

We accept eligible return requests made within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused and unopened.
• Remain in its original packaging.
• Be in the same condition in which you received it.
• Include all applicable packaging, accessories, and documentation.
• Not be damaged as a result of misuse, improper handling, or improper storage.

Certain products may be subject to additional return restrictions due to their nature, applicable laws, health and safety considerations, or regulatory requirements.

2. Non-Returnable Products

For health, safety, and regulatory reasons, certain products may not be eligible for return or refund, including:

• Products that have been opened or used.
• Products that have been tampered with, altered, or damaged after delivery.
• Products that have not been stored according to the applicable storage instructions.
• Personalized or specially prepared products.
• Products that are prohibited from being returned under applicable law.
• Products identified as non-returnable at the time of purchase.

If you are unsure whether an item is eligible for return, please contact us before shipping the item back.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from the product you ordered, please contact us at info@omnihealthrx.us as soon as possible.

To assist us in resolving the issue, please provide:

• Your order number.
• A description of the issue.
• Photos of the product and its packaging, including the shipping label, when applicable.

After reviewing your request, we may provide a replacement, refund, or another appropriate resolution.

4. Return Authorization

Before returning any product, you must contact our customer service team and receive return instructions.

Please do not send a product back to our business address unless you have been specifically instructed to do so.

Unauthorized returns may not be accepted or may result in delays in processing your request.

5. Refunds

Once we receive an approved returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the applicable amount will be credited to your original payment method.

Refund processing times may vary depending on your bank, credit card company, payment provider, or other financial institution. Omni Health RX is not responsible for delays caused by your financial institution or payment provider.

6. Shipping Costs

Unless otherwise required by applicable law, original shipping charges are generally non-refundable.

If a return is requested because you received a damaged, defective, or incorrect item, please contact us before returning the product. We will review the circumstances and provide appropriate return instructions.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at info@omnihealthrx.us and provide your order number.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. However, once an order has been processed, shipped, or fulfilled, cancellation may no longer be possible.

If the order can no longer be cancelled, you may request a return in accordance with this Return and Refund Policy.

8. Exchanges and Replacements

We may offer a replacement for products that arrive damaged, defective, or incorrect.

Replacement availability is subject to product availability. If an identical replacement is unavailable, we may provide an appropriate refund or alternative resolution.

9. Refund Exceptions

A refund may be denied or reduced when:

• The returned product does not meet the eligibility requirements.
• The product has been opened, used, altered, or damaged after delivery.
• The product was improperly stored or handled.
• The return request was submitted outside the applicable return period, unless otherwise required by law.
• The product is legally or otherwise restricted from being returned.

Nothing in this policy is intended to limit any rights or remedies that you may have under applicable federal or state law.

10. How to Request a Return or Refund

To request a return, refund, replacement, or cancellation, please contact us at:

Omni Health RX
Email: info@omnihealthrx.us
Website: omnihealthrx.us

Mailing Address:
300 W Cummings Park Ste 1525
PMB #79
Woburn, MA 01801
United States

Please include your order number, the name used for the order, and a clear description of the reason for your request.

11. Late or Missing Refunds

If your refund has been approved but you have not yet received it:

1. Check your bank account or payment account.
2. Contact your credit card company or payment provider.
3. Contact your bank to determine whether there is a processing delay.

If you have completed these steps and still have not received your refund, please contact us at info@omnihealthrx.us.

12. Changes to This Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Changes will become effective when the updated policy is published on our website.

We encourage customers to review this policy periodically.

13. Contact Us

If you have questions about our Return and Refund Policy, please contact us:

Omni Health RX
300 W Cummings Park Ste 1525, PMB #79
Woburn, MA 01801
United States

Email: info@omnihealthrx.us
Website: omnihealthrx.us