Shipping policy

Effective Date: August 19, 2026

At Omni Health RX, we are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains how we process and deliver orders placed through omnihealthrx.us.

1. International Shipping

We offer international shipping to customers in eligible countries and regions.

Orders are shipped from the United States and may be delivered to destinations outside the United States, subject to applicable shipping restrictions, customs requirements, and local regulations.

2. Free Shipping

Free standard shipping is available on eligible orders.

There are no standard shipping charges for eligible international orders unless otherwise stated at checkout or on the applicable product page.

3. Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.

Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

4. Estimated Delivery Time

After your order has been processed and shipped, the estimated international delivery time is:

7–14 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination country, customs clearance, local postal services, carrier delays, weather, holidays, and other circumstances beyond our control.

5. Order Tracking

When tracking information is available, we will provide it to you by email after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, or other fees charged by the destination country.

Omni Health RX does not control these charges and cannot guarantee whether or how much a customer will be charged.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

7. Shipping Restrictions

Some products may be subject to shipping or import restrictions depending on the destination country.

We reserve the right to cancel or refuse an order when:

• The destination is not within our available shipping coverage.
• The product cannot legally be shipped to the destination.
• The shipment would violate applicable laws or regulations.
• The shipping carrier is unable to deliver to the specified destination.
• Customs or regulatory requirements prevent the shipment from being fulfilled.

If an order must be cancelled for one of these reasons, we will contact the customer regarding the available resolution.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the customer requests that the order be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

9. Delayed or Lost Packages

While we work with reliable shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control, including customs processing, severe weather, carrier disruptions, public holidays, or other unforeseen events.

If your package appears to be delayed or lost, please contact us at info@trustmed-usa.com with your order number and tracking information. We will make reasonable efforts to assist you in resolving the issue with the shipping carrier.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide your order number and, when possible, clear photographs of the damaged product and packaging. We will review the situation and determine the appropriate resolution in accordance with our Return and Refund Policy.

11. Delivery Address

We currently use the following business address for correspondence and shipping-related matters:

Omni Health RX
300 W Cummings Park Ste 1525
PMB #79
Woburn, MA 01801
United States

This address should not be used to return merchandise unless our customer service team has specifically instructed you to do so.

12. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact us:

Omni Health RX
Email: info@trustmed-usa.com
Website: omnihealthrx.us

Mailing Address:
300 W Cummings Park Ste 1525
PMB #79
Woburn, MA 01801
United States